Reach Support

Where Do You Reach Golazzo Casino?

Reach a human on Golazzo live chat, by e-mail or on the UK phone line, with support answering twenty-four hours a day, seven days a week.

Contact Support Deposits from £12

Paid today

711,118 £

4,108 Playing now

Operating under license ALSI-216539 since 2007, audited by SIQ and GLI.

£23M withdrawn every week, with limits up to £65,000 per transaction.

Bank-grade data protection across every deposit, spin, and withdrawal.

Channel Guide

When You Need an Answer Today

Every route leads to the same team, so choose the one that matches the question in front of you.

Who Is Answering Now?

Live chat suits anything urgent that a few words can settle, such as a pending withdrawal or a locked account, and a person joins in about three minutes at any hour.

Start Chat

Before and After You Send

Send the details to [email protected] for statements, copies of documents or anything needing a trail, and a reply lands within eight hours, day or night.

Write Email

Voice Instead of Text

Call +44 20 1668 6787 (GMT) when talking through a payment beats typing it out; a handler usually picks up within five minutes and can read an account alongside you.

Call Support

Six UK Facts

The UK Details You Need

Hearing a British voice, dialling a British number and paying in sterling removes the worry about being far from the operator.

Local Contact

Phone+44 20 1668 6787

Time ZoneGMT

LanguagesEnglish, Swedish, Norwegian, Finnish

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-216539

Safer Play

Gambling HelpGamCare, BeGambleAware, GAMSTOP

Before You Escalate

Four Stages of Escalation

Use this route when a first answer has not settled the matter and you want it looked at again.

Written Summary of the Case

Send the details of your case to the complaints address, including dates, amounts and any reference already given. A written record is opened and the clock starts from that message.

Will I Get a Reference?

Ask for a reference in the same message and note it down. Every later step quotes that number, so nothing needs explaining twice to a new person.

When the Reply Falls Short

Request a review by a manager if the reply still falls short of what you asked for. A senior colleague re-reads the file and answers with a final position in writing.

Where Does It Go After Support?

Escalate to the Anjouan Offshore Finance Authority once the internal route is exhausted, quoting license ALSI-216539. Keep the reference and final reply, as the regulator asks for both.

Six Addresses

Your Message Lands at the Right Desk

Each mailbox belongs to a small team, which is how questions skip the queue that was never meant for them.

Account Desks

General support[email protected]

Verification and KYC documents[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Golazzo Casino Channel Times

When a Reply Arrives

Golazzo Casino staffs every channel around the clock, so a reply does not wait for UK office hours.

Live Chat

Live chat hoursAvailable 24 hours a day, 7 days a week

Chat first reply3 minutes typical

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours typical

Phone

Phone number+44 20 1668 6787

Phone wait5 minutes typical

Gather These Before You Write

Set these five items out before you open chat or write.

Your registered e-mail address
Account or player reference number
Dates of the deposits or bets
Amounts and any payment method
Screenshots of the error message

Six Questions, Short Answers

Your Question on the Day It Arises

Golazzo Casino keeps written replies short so you can act on them the same day.

trustDo I need to write to support in English?+

Replies arrive in English, Swedish, Norwegian or Finnish, so you can write in whichever of those suits you. Ask in English if your question concerns a payment review, because the payments team works in that language.

trustWhere do I go to shut my Golazzo Casino account?+

Contact support through live chat with your request to close, and the team will action it once the account is verified. Any remaining balance is returned to your chosen payment method under the usual withdrawal rules.

trustWhat happens when support asks me to prove who I am?+

Quote your registered email address and the last four digits of a payment card used on the account, and the agent can locate you without it. A password is never requested, so refuse if anyone asks for one.

trustWhat if my problem starts at two in the morning?+

Live chat runs at every hour of every day, including bank holidays, and the same applies at three in the morning. Phone lines and email inboxes are staffed on that continuous basis too, measured on GMT.

trustHow long before I get a copy of my data?+

Send a request to [email protected] and the team confirms what is held and how it is used. Deletion follows once gambling records have been kept for the period the licence requires.

trustCan I see which licence this casino holds?+

Golazzo Casino LLC holds licence ALSI-216539, issued by the Anjouan Offshore Finance Authority, and company number 951613 is registered at Hombo Road, Mutsamudu. Check both numbers if you want to confirm who runs the site.

Reach Out Before the Habit Tightens

Gambling problems are handled best by organisations that stand apart from any operator. GamCare, BeGambleAware and GAMSTOP each offer free, confidential support to players in the United Kingdom, and none of them answers to Golazzo Casino LLC.

GamCare. Trained advisers talk through gambling harm with you or with a family member, by phone or in a live session.

BeGambleAware. Self-help tools, a short screening quiz and local service listings help you judge where your play stands.

GAMSTOP. One registration blocks your access to every licensed gambling site in the United Kingdom for a set period.

Five Details on Record

Whose Name Sits Behind the Site?

Check the company, its registration and the license in one place before you rely on them.

Company

Legal nameGolazzo Casino LLC

Company number951613 (Anjouan)

Registered addressHombo Road, Mutsamudu

License

RegulatorAnjouan Offshore Finance Authority

License numberALSI-216539

Contact

Written contact[email protected]