Withdrawal pending a check

Golazzo Casino: Your first withdrawal is waiting on a KYC check

Licensed casinos must confirm who you are and where your money comes from, and Golazzo Casino usually finishes this within 24 hours.

Start verifying now

Operating under license ALSI-216539 since 2007, audited by SIQ and GLI.

You are at the check

Read these six lines before you send anything

Golazzo Casino keeps this part short and plain so nobody has to guess what happens next.

Who checks

Golazzo Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-216539

How long

24 hours

Deadline

before the first withdrawal

Questions

[email protected]

Minimum age

18+

Fewer retries

What you gain when the copies are clear first time

Most delays come from blurry photos and cropped edges, not from anything you did wrong.

Fit all four corners

Photograph the whole document in daylight, all four corners inside the frame, with no glare and nothing covering the text or the photo.

Which address should I send?

Pull a recent bill or bank statement from your current address, keep the full page including your name and the date, and do not crop it.

Both ends of the card

Show the card you paid with, in your own name, with the middle digits hidden and both ends visible so staff can match the last four.

A reply within 24 hours

Watch your inbox for a message from the verification team, which arrives well inside 24 hours, and reply to that address with any extra copy they name.

Putting copies together

Which copies does Golazzo Casino want?

Match each copy to these rules and nothing bounces back at you.

Proof of identity

Provesyour name, face and date of birth

Must showunexpired, full page, in colour

Proof of address

Proveswhere you live now

Must showyour name, address, recent date

Payment card image

Provesthe card is yours

Must showfirst and last four digits only

Timing

Clear before you cash out, checked before you play on

The check is not random: it arrives at set points that you can see coming.

Before the payout, not after

Plan for the check when you request your first payout, because the licence requires a verified player before money leaves. Expect proof of identity, proof of address and a payment card image.

A payment above your pattern

Send copies as soon as a single payment sits far above your usual pattern, since the licence asks us to understand that money. Staff will ask for proof of identity and proof of address.

Get a clean match before you request money

Fix the mismatch early if your name, address or date of birth differs from your documents, as the licence only lets us pay a verified player. Expect a fresh copy of the document that differs.

A confirmation of your age

Hold a valid proof of identity ready, because the licence sets the minimum age at 18 and staff may confirm it at registration or at your first deposit.

Where your money came from, and why we ask

Golazzo Casino holds licence ALSI-216539 from the Anjouan Offshore Finance Authority, and that licence obliges us to keep money laundering out of the games. So when a deposit looks unlike your normal play, staff ask where the money came from. Treat it as paperwork that every licensed operator must complete, never as a suspicion of you.

Staff may ask for one of these, depending on what the payment looks like.

Recent bank statement
Payslip or employer letter
Tax return summary
Proof of a property sale
Evidence of an inheritance

Check these before you send again

Grab a newer bill. Proof of address that has aged past the accepted window is refused, since the licence needs a picture of where you live now. Request a fresh bill from the provider Download a current statement from your bank app

A screenshot will not do. A screen capture loses the detail staff must read, so it cannot stand as proof of identity or of address. Photograph the paper with your phone camera Keep the lens steady and use daylight

My paper has expired. A document past its expiry date proves nothing current, so staff cannot accept it for identity or address. Use the newest version you hold Order a replacement before you resend

Skip the wait

Before the check clears, after it clears

Our staff answer these every day, in plain English and without jargon.

When will you ask me to prove who I am?+

Latest point is just before your first withdrawal, and the check must clear before any money leaves. Earlier is possible, though: staff may request documents when you register or when your first deposit lands.

Why do you need to know where my money comes from?+

Because the licence requires routine checks against money laundering, and every player in the United Kingdom can face them. It is not an accusation aimed at you, and the answer goes to the same team that handles identity copies.

Are the papers I sent going to be requested again?+

Sometimes yes, when an old copy has expired or a name no longer matches your details. Fresh copies of proof of address, or a new card image if the old one lapsed, are all that is usually asked for.

What happens if one of my copies gets rejected?+

You get a short note explaining what was wrong, usually a blurry corner or a cropped edge. Take a new picture in daylight with all four corners visible, then send it to [email protected] and the countdown restarts.

Which regulator issues your licence and under what number?+

The Anjouan Offshore Finance Authority licenses Golazzo Casino under number ALSI-216539, held by Golazzo Casino LLC. Both details sit on this site and are open to anyone who wants to check them.

Can I photograph my documents instead of scanning them?+

Yes, a phone picture is fine as long as everything is readable and flat. Lay the page on a table, avoid glare from a lamp, and keep the whole document inside the frame.